If i am a mutant (which sometimes, i really think I am), definitely my powers will be super speedy hair growth. Useful? yeah if you are a nomad living in the icy mountains of greenland.
because of this, i spend a fair amount of money AND time in making myself look as human as possible which involves getting a haircut every 2 to 3 weeks.
Because of this, i had countless experiences with countless salons all over. Good or Bad, i always consider each as a learning experience OR as an addition to my little black book of people to kill.
Lately, my salon of choice is B**** F** in SM north, (the one in the 3rd floor). i find it convenient since it's one of the nearest OKAY salons, from my place. Although i still think their haircut is overpriced or i am simply kuripot.
Before writing this, i was thinking of another title, STYLIST from hell. But i figured, the word stylist is too much of a compliment for a poor pathetic loser such as BENJO. yup, that's his name. (please take note).
Last saturday, October 15 2011, i am prepared to get a haircut, no matter what. Since i don't usually call for an appointment, i see to it that i go there at least in the early half of the day or within the 2 hours after the mall opens. In short, i always go there only as a walk-in client which works for me 90 percent of the time.
i arrived 11:30 due to heavy traffic. I walked-in and asked the receptionists (2 girls) about the available schedule. Usually, my stylist of choice is Ken, unfortunately, he's not there until 1pm. So i just requested whoever is available. There are 2 and one is Benjo. Since he is the 1st one i saw and since he's the one who will be available the soonest, i decided to avail his services. Still, i had to wait for another 40 minutes for him to finish. At that time he was still doing a girl customer, so i decided to go to the gym and pay for my dues first.
after paying and window shopping for a bit, i went back up at the exact time of my schedule. when i got there i noticed that Benjo is already doing another customer. It's another girl. So since this is a very good day, i decided not to ruin it just because of a teeny tiny bit of inconvenience. Good vibes.. good vibes...
btw, this time i am sitting in the waiting area with another girl customer who just came in after me.
I heard Benjo arguing with the receptionist handing him my service slip (the one where they write your name and the treatment you're getting). He was telling her that he has an appointment at 1:30 so his hands are already full.
the receptionist then asked me to take one of the seats near Benjo. So i thought they figures things out. This also means i am next.
i seated next to him when i heard him having a bit of an argument with one of the receptionist, again.
From what i heard, the receptionist is trying to ask him (more of a begging actually) to do me next because i got there almost an hour ago. and in a very arrogant manner he said that he still has other customers in line waiting for him then he pointed at the girl in the waiting area. Yes friends, the girl that came after me. The receptionist then tried to explain to him that "I" got there first and that i already waited for an hour for this God damn haircut. To my surprise,
He shouted at her "Ewan ko sa inyo! Bahala kayo dyan!.
i can't believe what i was hearing at that moment. I also noticed that the receptionist got surprised and turned to look at me, maybe to see my reaction. And Yes, did i mention that I was sitting next to him? Yup, the seat next to his right. So THAT was me he's talking about and yes i CAN hear it, LOUD and RUDE.
In normal situations, what i would do is to stand up, kick him in the balls or call my dad and ask him to hire gunmen. I got so shocked that it took me 37 times to rewind the scenario and the things he said. I even called for all the saints and all the powers in the cosmos to try to explain to myself whether this is really happening.
indeed, it really is happening.
This time Benjo was doing the other customer behind him. Another girl.
after her, the girl that i was sitting with in the waiting area sat in the chair next to me. Again, to my surprise, Benjo approached her and with a flirty-pervert-fake smile and convo he started doing her hair. I got confused. Suddenly his assistant poked him and pointed at me saying i'm suppose to be next. He said something unclear (and rude) and proceeded with what he's doing.
Benjo and the receptionist argued about me again, and when i thought nothing would surprise me anymore, He shouted, "Paghintayin nyo yan! Bahala kayo". All the customers in the waiting area heard this and turned to look at me. I'm not sure but i felt a tear rolled down my left eye. Haha NO! but i swear i felt humiliated and undeserving of that kind of treatment.
His assistant even tapped me at the back as if she was trying to comfort me. This clearly means even they felt all of this is definitely an inappropriate way of treating your paying customer. (where you get your money to buy your cheap white skinny pants).
this time i asked the assistant for the manager, sadly it was the manager's day-off so i just asked for the manager's number instead. After a few seconds (i guess when Benjo was not looking) she slipped me a tiny piece of paper with the manager's number.
I am a hundred percent sure that Benjo had a clue about me asking for the manager so he started to give me a weird haunting look and ugly threatening sneer. He also said something like "makakatikim nanaman pala ko ng luto ng diyos" i guess after realizing that i am planning to complain about him, Oh oh, also when it was my time for the shampooing, did i mention that he went pass by me for at least 8 times. Talk about Hostile environment.
After all the drama, one of the other stylist named Alex who just got in did my hair. And it was good. Not to mention that he was really nice and polite. When i stood up and went to the receptionist to pay, i saw Benjo looking at me. I paid, gave Alex his tip, thanked the assistant for giving me the manager's number and was about to leave when one of the receptionist whispered something to me.
She gave me my receipt and in a very hushed tone she said, "Sir, if you want to complain, here's another way, you can send a message to this email" pointing at the bottom portion of the receipt. She was actually pointing at the customer service email. She also said that they really do read all the message from the customers.
At this time, it became clear to me that i am not the only only one being victimized by this good-for-nothing Ricky Martin wannabe. And that i should do something about it.
He even approached the reception area right after i left. Maybe trying to sniff out some details.
I told some of my friends about this incident, and i found out that one of my buddy's that he and his older brother had the same experience with benjo and a thin gay stylist on the same salon. I also found out that Benjo was formerly assigned in the other B**** F** (the one in the bottom floor) but was transferred due to several customer complaints.
I am now planning to speak with the manager named Rolinda whether via a phone call or maybe by sending a formal complaint letter. I will also shoot an email to the customer service hotline. Just to be sure.
i hope this serves as a warning to all unsuspecting customers. It's a shame for a big company who built their reputable name to be ruined by a single a-hole. We are not paying our hard earned cash for this kind of incompetent and unprofessional service people. They deserve to lose their jobs, and they will.